MORRIS PLUMBING & HEATING LTD
TERMS & CONDITIONS OF BUSINESS

 

1. For the purpose of these terms & conditions the following words shall have the following meanings:-
   (a) “The company” shall mean Morris Plumbing and Heating Ltd.
   (b) “The customer” shall mean the person or organisation for whom the company agrees to carry out works and/or supply materials.
   (c) “The engineer” shall mean the representative appointed by the company.

 

For hourly rate work:-

The customer will be told the hourly rate in advance of work commencing.

Any time taken to collect additional materials will be kept to a minimum and discussed in advance with the customer where possible.

The hours worked and the cost of labour and materials will be clearly and accurately shown on the invoice.

Any rest breaks will not been charged for.

The total charge to the customer shall consist of the cost of materials supplied by the company and the amount of time spent by the engineer in carrying out works. This will include all reasonable time spent in obtaining materials not stocked on the engineer’s van.

The customer shall only be charged for the time spent related to the customer’s work.

For fixed price work

Fixed price work shall be given as a firm cost including labour and materials, except where material facts or information have not been disclosed or made clear, to enable a fair and accurate price to be given.

Where a written quotation has been supplied to the customer the total charge to the customer should not exceed the amount quoted, except in the following circumstances:-
(i) if after submission of the quotation the customer instructs the company (whether orally or in writing) to carry out additional works not referred to in the quotation.
(ii) if after submission of the quotation there is an increase in the price of materials. This will be brought to the attention of the customer before the materials are installed and a new quotation will be supplied where possible.

All work

Where the date or time for works to be carried out is agreed by the company with the customer, the company shall use its best endeavours to ensure that the engineer shall attend on the date and time agreed.

If the date or time has to be changed for any reason the company will contact the customer at the earliest opportunity and agree a new date and time.

The company reserves the right to refuse or decline work at its own discretion.
Where the company agrees to carry out works for the customer those works shall be undertaken by the designated operative of company at its absolute discretion.

Gas Work

All gas work will be undertaken by a Gas Safe registered engineer or by a trainee gas engineer under the full supervision of a Gas Safe registered engineer, as prescribed by Gas Safe.

Engineers will be happy to produce their Gas Safe card on request.

Invoices

Invoices are due for payment 14 days after delivery to the customer unless a different time frame has been agreed between the parties. Any part of that invoice which remains unpaid beyond the payment time frame shall carry interest at the rate of 3% over the base rate until payment in full is received by the company.

Deposits

A deposit may be required before large scale works commence.

This will be explained in writing in the quotation and the customer agrees to pay this before any works commence.
Cancellation

The customer has the right to cancel any works up to 14 days after the contract has been agreed.

If the customer wishes to cancel within this time, the customer agrees to pay for any works already completed by the company.

Guarantee

Morris Plumbing and Heating Ltd will guarantee works for 12 months from the date of completion.
The guarantee will become null & void if the work/appliance completed/supplied by the company is:-
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a company operative.
The company will accept no liability for, or guarantee suitability, materials supplied by the customer and will accept no liability for any consequential damage or fault.

All materials will be installed as per manufacturer’s instructions and in accordance with building regulations in order that any warranty will remain valid.

Work is guaranteed only in respect of work directly undertaken by the company and where payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
The company shall not be held liable or responsible for any damage or defect where recommended work has not been carried out.
Work will not carry a guarantee where the customer has been notified by the engineer, either verbally or in writing in the recommendations section of the invoice, any related work which requires attention and adversely affects the work undertaken.
Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the company accepts no liability in respect of the effectiveness of such works or otherwise.

Where customers purchase their own materials, the company is not responsible for missing parts, faulty items, non-compatibility or guarantees. The company reserves the right to make a charge for replacing missing, faulty or non-compatible items if requested to do so.

Queries and Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the company or by the customer.

These conditions were last updated on: 17/01/2017.